Customer Support - Professional Services and Solutions from QIE Group

https://shmuker.oss-cn-hangzhou.aliyuncs.com/tmp/temporary/635f7c82b1949146405713b3/635f7c83b1949146405713b9/20240420155353/supportBg.png

Common problem

1.What is the working principle of the fully automatic oil press?

A： The fully automatic oil press sends the processed oil embryos into the press chamber, where they are pressed by the screw. The increase in pressure in the press chamber causes friction between the oil embryos, generates heat, and promotes the release of oil. The special design of the screw enables the oil embryos to achieve efficient relative movement during the pressing process, thereby increasing the oil yield. This process simplifies oil extraction, improves production efficiency, and ensures the purity of the oil.

2.How to customize soybean protein concentration (SPC) equipment according to the needs of enterprises and obtain accurate quotations?

A： To customize SPC equipment, customers need to conduct detailed pre-consultation with QIE Group technical team and provide their specific production needs and process requirements. The customization process typically includes draft design reviews, equipment feature selection, and production line configuration. Penguin sets prices based on materials, specifications and production capacity required. Customers can contact the QIE Group sales team to provide the necessary details to get the most accurate custom offer.

3.What are the special environmental and safety considerations for the SPC equipment provided by QIE Group?

A： Environmental protection and safety are one of the important features of QIE Group SPC equipment. The equipment uses food-grade ethanol as the extractant, avoiding the risk of harmful solvent residues. Equipment in accordance with ISO9001

4.What specific production applications can the QIE Group soybean protein enrichment (SPC) equipment be used for?

A： Penguin's SPC equipment is designed for the production of food-grade and feed-grade soy protein and is suitable for the production of additives in foods such as pasta and meat products, or raw materials for health products containing more than 70 per cent protein. At the same time, it is also suitable for the production of high quality protein sources for special feed additives, such as piglets, aquatic animals, calves and pets.

5.What services does QIE Group soybean white chip cryogenic production line include in equipment installation and technical support?

A： QIE Group provides customers with a range of services including equipment installation, commissioning and technical support. This includes full support from the beginning of the project to the completion of the project, such as preliminary design planning, equipment transportation to the site, installation and commissioning, staff training and follow-up maintenance and technical consulting services. QIE Group professional team ensures that the equipment can be installed correctly and efficiently, while ensuring that the customer's operators are proficient in the use of the equipment, ensure smooth production, and receive continuous technical support in subsequent production. These services ensure the stable operation of the customer's production line and maximize the return on investment.

6.What customized services does QIE Group soybean white chip production line provide to meet the production needs of specific customers?

A： The customized services provided by QIE Group involve customized design of soybean processing solutions according to customer specific requirements, including, but not limited to, process flow, equipment configuration and automation level. This means that regardless of the scale of production of customers and their requirements for specific parameters of the final product, QIE Group team of engineers will be able to design facilities that meet their operational and business objectives. The customization process involves specific discussions, assessing customer needs, and providing cost estimates to ensure that the delivered solution is not only technologically advanced but also cost-effective.

7.How can the low temperature solvent extraction process used in the low temperature production line of soybean white tablets (soybean meal) of QIE Group ensure the integrity and nutritional value of soybean protein?

A： The low-temperature solvent extraction process used in the low-temperature production line equipment of soybean white flakes (soybean meal) is a specially designed production method designed to minimize the impact of processing on the structure and functionality of soy proteins. After cleaning, grading and shelling at low temperature, soybean grains are extracted with solvents in high vacuum. Due to the low temperature, the thermal denaturation of soy protein will be greatly reduced, so the nutritional value and functional properties of the protein will be preserved as much as possible. The final soybean white flakes (low-temperature soybean meal) contain more than 50% of protein and less than 0.5% of fat content, and are suitable for being used as raw materials of high-quality feed and food additives.

8.How to improve production efficiency and reduce energy consumption in automatic soybean oil production line?

A： Our fully automatic soybean oil production line uses advanced oil processing technology, and every step from soybean cleaning to refining is optimized to ensure that raw materials are fully processed and converted. The whole system uses automation and intelligent control system, which not only realizes the accurate operation control, reduces the human error, but also reduces the manpower demand. More importantly, the production line is equipped with an energy recovery mechanism and a closed-loop system to effectively reduce energy consumption. The comprehensive application of these technologies makes the production line achieve high efficiency and energy saving while ensuring product quality.

9.How are the maintenance and maintenance cycles of large screw presses arranged, and are after-sales maintenance services provided?

A： In order to ensure stable operation and extend service life of large screw presses, it is recommended to carry out regular inspection and maintenance. Generally speaking, basic cleaning and lubrication of the machine should be carried out every day, the wear of each major component should be checked every month, and the machine should be maintained in detail according to the maintenance cycle in the instructions for use. As a professional supplier of grain and oil machinery and equipment, QIE Group provides after-sales maintenance services, including technical consultation and troubleshooting. For customized large screw presses, we will also provide specific use and maintenance training to ensure that customers can correctly operate and maintain the equipment to maximize its effectiveness and extend its service life.

10.How do the preheating and pressing functions of medium-sized screw oil press optimize oil quality?

A： The preheating function of the medium-sized screw oil press accurately raises the material to the appropriate temperature through the advanced temperature control system, making the oil easier to squeeze and retaining the nutrition and flavor of the oil. The pressing function adopts a unique screw shaft design to achieve continuous and automatic advancement of materials and improve pressing efficiency. This combination of preheating and progressive pressing not only increases the oil yield, but also avoids the adverse impact that overheating may have on the quality of the oil, ensuring stable quality and good taste of the final extracted oil.

Enterprise Terms and Policies: 1. Product Quality Assurance: QI ' E Group is dedicated to delivering high-quality grain and oil machinery products that comply with global standards and certifications. Our production methods adhere to the ISO9001:2000 quality management system criteria, ensuring that both our products and methodologies demonstrate industry excellence. Should there be any product issues arising from manufacturing defects, QI ' E Group will comply with relevant laws and regulations, offering free repair or replacement services to our clients. 2. User Privacy Protection: We prioritize the confidentiality and security of all users' personal information. QI ' E Group follows applicable privacy regulations and will not disclose personal data without user consent, except in cases legally required or under established partnerships that commit to privacy safeguards. 3. Return and Exchange Policy: QI ' E Group offers equitable return and exchange options. If a product has non-manufacturing damage or performance issues within a specified timeframe, customers may initiate a return or exchange following our documented procedures. This policy outlines the necessary steps, conditions, and timelines to allow for a fair and efficient return and exchange process. 4. After-sales Service Commitment: We are committed to providing extensive after-sales support, which includes installation assistance, operational training, and technical support, ensuring customers can fully benefit from our products and solutions. Customers are encouraged to contact us via our service hotline or online customer support for swift responses and expert advice on any inquiries regarding products or services. 5. Legal Compliance: QI ' E Group rigorously adheres to all relevant laws and regulations in the regions we operate within, alongside international trade regulations. Our business practices align with ethical standards and legal requirements to ensure that all transactions are legitimate and equitable. 6. Policy Updates and Revisions: QI ' E Group reserves the right to modify this policy as needed. Any changes will be communicated to users through our official website or other appropriate channels. Continued usage of our services indicates consent to any amended terms. 7. Dispute Resolution Mechanism: In the event of a dispute, QI ' E Group will first attempt to resolve the issue through negotiation. Should an agreement not be reached, the matter will be escalated to the relevant court within QI ' E Group's jurisdiction for legal resolution. We are committed to protecting our customers' interests while ensuring a transparent and fair process for dispute resolution. This policy stands as an official declaration from QI ' E Group, emphasizing our commitment to professionalism and correctness in business practices while protecting customer rights without resorting to inflated or deceptive claims.

Terms and Conditions

Technical Support

QI ' E Group provides comprehensive technical support in the field of machinery, covering product research and development, pre-sale, post-sale, installation, commissioning, training, maintenance, upgrade and consulting services:
1. Product research and development: in cooperation with Henan Machinery Design and Research Institute and Henan University of Technology, continue to carry out technological research and development of oil machinery, protein production and phospholipid extraction, and maintain product and technological innovation.
two。 Pre-sales service: provide targeted consulting services, assist customers to select appropriate grain and oil processing equipment, and answer related technical questions.
3. After-sales service: a sound after-sales service system has been established, including but not limited to troubleshooting, spare parts replacement and technical support.
4. Installation and debugging: provide professional installation guidance and equipment debugging to ensure the best performance when the equipment is put into operation.
5. Training: Provide comprehensive training services to customers 'operations and maintenance personnel to ensure that they can efficiently operate and maintain equipment.
6. Maintenance: provide timely equipment fault diagnosis and maintenance services to ensure the stable operation of the equipment and minimize downtime.
7. Upgrade: provide equipment and software upgrade services on a regular basis to ensure that equipment functions meet the latest industry standards.
8. Consulting services: provide customers with professional consulting services related to industry trends, technology upgrading and market development.

Enterprise After-Sales Service Protocols:
1. Warranty Conditions:
1. All products obtained from QI ' E Group carry a quality assurance period of one year, commencing from the date of successful installation and commissioning.
2. In the event of any equipment malfunction or damage attributed to inherent quality defects within the warranty timeframe, QI ' E Group commits to providing users with complimentary repair or replacement services.
2. Technical Assistance:
1. Guidance on product installation and commissioning is available to ensure optimal equipment usage.
2. Comprehensive training and technical consulting are provided to help users understand equipment functions and maintenance protocols.
3. Technical support can be accessed via phone, video, or email, guaranteeing prompt resolution of technical queries.
3. Maintenance Services:
1. We guarantee a response time for maintenance requests within 24 hours on business days, prioritizing urgent cases for quicker responses.
2. For damages not attributable to user actions, only the expenses for necessary replacement components will be charged.
3. Regular equipment inspections and maintenance services are offered to bolster operational reliability.
4. Availability of Spare Parts:
1. We ensure a swift and efficient supply of spare parts, sustaining uninterrupted and stable operations of customer equipment.
2. Even for discontinued or upgraded models, a limited scope of support and maintenance for spare parts will be guaranteed.
5. Response Timelines:
1. Upon receipt of a user-reported issue, QI ' E Group's After-Sales Service Center guarantees a response within 4 hours.
2. Specific response times may be adjusted based on actual conditions and regional differences to ensure the fastest service possible.
6. Additional Offerings:
1. Customers can choose to enter into a maintenance service agreement to take advantage of routine equipment inspections and specialized maintenance offerings.
2. We provide consultation and implementation services for equipment upgrades and alterations aimed at improving production efficiency.
7. Customer Feedback:
1. A feedback mechanism is established to consistently collect user insights and recommendations.
2. User feedback will be promptly addressed to foster continuous improvement in customer satisfaction.

After-sales service

https://shmuker.oss-cn-hangzhou.aliyuncs.com/tmp/temporary/60ec5bd7f8d5a86c84ef79ee/60ec5c15f8d5a86c84ef8155_repairServices_13.jpg

Maintenance service

1. Prompt diagnostics and support: QI ' E Group offers rapid customer assistance, enabling swift identification of issues through phone or online channels, thereby minimizing equipment downtime. 2. On-site repair solutions: Our expert maintenance team is prepared to arrive at customer sites promptly to carry out essential repairs and maintenance tasks. 3. Remote monitoring and tech support: We provide immediate assistance through remote monitoring of equipment performance, helping to avert potential problems. 4. Spare parts availability: Our vast inventory of spare parts ensures quick replacements, contributing to the uninterrupted operation of your equipment. 5. Systematic maintenance scheduling: We establish a regular maintenance strategy tailored to equipment usage, aimed at prolonging its lifespan and maximizing performance. 6. Training initiatives: We routinely conduct training sessions on equipment usage and upkeep, empowering the client’s team to be self-sufficient in maintenance and lowering long-term operational costs. 7. Advances in technology: We proactively offer software and hardware upgrades in alignment with the latest technological innovations, ensuring that your equipment remains state-of-the-art. 8. Clear pricing structure: Our pricing model for maintenance services is straightforward and transparent, with no hidden fees, guaranteeing fairness in all service areas. 9. Dedication to quality assurance: We diligently adhere to ISO9001:2000 quality management standards, assuring the quality of all maintenance projects and the reliability of our services. 10. Cutting-edge solutions: We consistently innovate new maintenance technologies and methodologies to improve fault resolution and enhance equipment performance.

https://shmuker.oss-cn-hangzhou.aliyuncs.com/data/oss/65b068c3c2e9735675cac322/65b46cb67cfeb5177346777c/20240426173741/未标题-1_画板%201.png

Address: Intersection of Huagong Road and Changchun Road, Zhengzhou High-tech Zone, Zhongyuan West Road, Zhengzhou City, Henan Province

Email: [email protected]

Mobile: +8619059530213

Tel: 6789234

Contact: Ms.Liu

Please Feel Free To Leave Your Needs Here, A Competitive Quotation Will Be Provided According To Your Requirement.

Friendly Links

Grease production line equipment